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Vendor Dispatch SLA Review

Weekly and quarterly review of dispatch SLA adherence and vendor performance. Produces a vendor scorecard per market and trade, flags underperformers, verifies insurance and licensure freshness, and proposes rotation actions. Vendor contract changes are routed for approval.

What this skill does

Vendor Dispatch SLA Review is an A.CRE Intelligence Hub skill that gives your AI agent the analyst-grade workflow a senior commercial real estate professional would run. Weekly and quarterly review of dispatch SLA adherence and vendor performance. Produces a vendor scorecard per market and trade, flags underperformers, verifies insurance and licensure freshness, and proposes rotation actions. Vendor contract changes are routed for approval. Weekly and quarterly review of dispatch SLA adherence and vendor performance. Produces a vendor scorecard per market and trade, flags underperformers, verifies insurance and licensure freshness, and proposes rotation actions. Vendor contract changes are routed for approval. Activate it inside ChatGPT, Claude, Manus, or OpenClaw by saying something like "Use the Vendor Dispatch SLA Review skill" — the Hub routes the request to this skill and the underlying primary-source CRE data feeds backends automatically.

How you'll use it

"Use the Vendor Dispatch SLA Review skill"

Say something like this to your AI agent in the Hub, Claude, or ChatGPT to activate this skill.

Skill activation rules

Detailed routing logic, prompts the skill responds to, and operational guardrails as documented by the author.

Weekly and quarterly review of dispatch SLA adherence and vendor performance. Produces a vendor scorecard per market and trade, flags underperformers, verifies insurance and licensure freshness, and proposes rotation actions. Vendor contract changes are routed for approval.

What's inside

Vendor Dispatch and SLA Review

Workflow purpose

Keep the approved vendor list accurate, the SLAs enforced, and underperformers rotated out. Produces the scorecard and the rotation proposal; does not unilaterally change preferred-list membership.

Trigger conditions

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Vendor Dispatch and SLA Review

Workflow purpose

Keep the approved vendor list accurate, the SLAs enforced, and underperformers rotated out. Produces the scorecard and the rotation proposal; does not unilaterally change preferred-list membership.

Trigger conditions

  • Explicit: "vendor scorecard", "SLA review", "review dispatch", "rotate vendor".
  • Implicit: repeat_work_order_rate above overlay threshold for a vendor; vendor license or insurance expiry within overlay window; SLA breach pattern.
  • Recurring: weekly property-level SLA check; quarterly portfolio-level vendor scorecard.

Inputs (required / optional)

Full instructions and any reference files ship in the .skill bundle.

Bundle structure
vendor-dispatch-sla-review/
└── SKILL.md                 # Required: instructions + metadata

Who built it

With contributions from Avi Hacker.

How to run it

Not in the Hub? Download the .skill bundle above and follow the A.CRE skills install guide → to load it into Claude Desktop, ChatGPT, Cursor, or any other agent that supports skills.

Already in the Hub. If you're an AI.Edge Pro or A.CRE Accelerator member, this skill is bundled into the A.CRE Intelligence Hub direct connector (MCP server) — just ask your agent.

About this skill

Third-Party skill. This skill is redistributed under the Apache-2.0 license and is not authored or endorsed by Adventures in CRE. Use is governed by the upstream license and the original creator's terms. Original attribution: Mario Urquia (link) and contributors (Avi Hacker).